Tenant Portal

Steps to Register for the Tenant Portal

1) Go to the Online Portal.

2) Select "Register" on the front page.

3) Fill out Registrant Type, options are as follows:

• Applicant
• Tenant
• Owner
• Vendor
• Other

Select "Tenant"

4) Complete first page of information and hit "Next"

This first page includes basic information, such as your first and last name, address, and Social Security Number (SSN).  Your SSN and address are what link you to your tenant account in the system.

*Note: This tax ID Needs to have the dashes in it in order to be valid.

5) Fill out your login information

The final page of registration includes your email address, username, password and security questions.

*Note: This email address is where notifications will be going, so be sure to use one you check frequently!

Logging into the Tenant Portal

1) Make sure you have already registered for an account using the details above

2) Go to our Online Portal!

3) Select "Login" in the top right-hand corner.

4) Use login information that was setup at time of registration to log in.

Online Payments

1) Log onto your tenant portal

2) Access Online Payments either by clicking "Make a payment" on the Tenant Information page after logging into your portal, or selecting "Make Payment" under the tenant menu on the top left hand of your screen.

3) Fill out and submit your payment.

This is a two step process. The first screen will ask for the amounts and distribution of the payment, and the second page asks for your card information to complete the payment.

Document Upload and Download

1) Log onto your tenant portal

2) Upload/Download documents by either by clicking “Upload Documents” on the Tenant Information page after logging into your portal, or selecting “Documents” under the tenant menu on the top left hand of your screen.

3) Download Documents sent from authority.

Documents sent to you by the authority can be easily downloaded by pressing download next to the desired document in the “documents sent to you” section.

4) Upload documents you want to share with the authority.

Any documents being shared with the authority, can be uploaded by pressing “Upload Document” at the bottom of the screen. This will allow you to browse your computer for a saved document and send it directly to the authority.

Submitting Work Orders

1) Log onto your tenant portal

2) Submit Work Orders by either by clicking “Create Work Order” on the Tenant Information page after logging into your portal, or selecting “Work Order” under the tenant menu on the top left hand of your screen.

3) Work orders can then be filled out and sent to the authority by clicking “Issue Work Order.” Be sure to include as many details as possible.

*All work orders are subject to review by the authority prior to being issued.

Updating Contact Information

1) Log onto your tenant portal

2) Contact information can be updated by selecting “Update Contact” under the tenant menu on the top left hand of your screen.

3) This process pulls up your current contact information. Change anything that needs updated and then click “Submit Changes” to send the changes to the authority.